What a stupid customer support question.

So not that long ago my laptop came in and I needed to set up a wireless router. Since the DSL account was in my roommates name they did not want to give me the account information.

I asked them what in the hell was to prevent me from calling right back and saying I was my roommate. The guy began to studder and make up stupid reasons.

I hung up and called back to get the next tech support person. Their secret question was mothers maiden name and I said I did not know what it is. They then gave me all the account info.

Why do companies use official company policies that force people to lie? Annoying.