I just had 2 wonderful weeks without my Verizon FIOS thanks to their tech support. I tried to go online as usual 2 wks ago and got a "Cannot display this page". I called tech support and after about an hour the guy said I probably had a virus in my PC. I then went and tried my wireless laptop and got the same message when trying to connect. The next day I called tech support back to let them know that I couldn't get online period. They then went and did some more tests and in the end the guy said I had a bad NIC card. Well since I was going to buy a new computer soon I decided to go ahead and get it now since both of my other computers weren't working. LOL. After I finished installing my new computer last night I tried to go online and what do I get? "This page can't be displayed, of course." I called up tech support this morning and this time I finally got a guy who knew what he was doing. He "ran some tests" and agreed with me that the problem was with the FIOS system. Now, 2 hours later, a technician came to the house and had my FIOS running in 5 minutes. I was so mad at Verizon I called and complained to Customer service and they agreed to give me $100.00 credit. I think it should have been more but I was surprised they agreed to do that. Hope nobody out there has to go through this.

Today is October 10,2006
I'm at work and most of my day was spented on the phone with Verizon DSL techincal support. I just want to say that for Verizon to be such a large business today was the worst serious that I had spent with any company in my whole life. The problem that I was having was to get connected. I spoke to five (5) representatives concerning this matter. Niether one of these represntative qualifies for no award at all. They was very improfessinal, had no knowledge in resolving my problem and when four (3) of them tried they was unsuccessful, they also kept me on the phone each one over twenty (20) minutes. As professionals if there was a need to kept someone on the phone this long I beleive it should have been brought to my attention. It was a simple problem to get a techical worker out to the location to address the situation. Later I called to speak to someone in the cancelation department, and the automated services stated the wait time would be five (5) minutes, however it took ten (10) minutes. I finally got connected to someone that stated he was equivalent to the title of a level three (3) techical support agent. i spoke to him briefly about my concern he wanted to more me so quickly to cancelation that it was unbeleiveable to think you guys make money. Than is stated that he will be connecting me to the same number that I been dealing with and have not been getting no results and at this time my issue has not been resolve. Is this job to hard for you guys to do or is it that because I'm just one customer you just don't give a dam.

I have an unknown number being called to my home phone every two hours. It's gone on for days now. When I pick up, it clicks and is silent for about one minute then hangs up. Verizon can't fix this? I'm amazed they can't call this number back and get some info.

Fuck all of u, if you had a little knowledge about pcs you would be calling tech support.

Bunch of ignorants.

Not all of us have a degree in computers and cant always fix all the problems we run into. Plus who are you to call people ignorant. That just proves that your ignorant. And I agree that Verizon Tech Support sucks.

hi there how are you doing? well i am having problems with my desktop internet. the vestwell box for the interent the light is always red where it should be all green corrected, well i unplugged the router and its still red what should i do? please email me back?

I would like to know why Verizon users can't e-mail kent.net people-----this has been going on for months now and is annoying----Verizon people have to e-mail someone else they know and have them forward the e-mail to people at kent.net

HAHA I KNOW THE DAMN SERVICE SUCKS BUT JUST THINK ABOUT IT THERES ALWAYS PROBLEMS ON ANY COMPANY IF I MADE A POST ON AT&T COMCAST SUCK I BET PEOPLE WILL SAY THE SAME SHIT EVERYONE IS SAYING HERE I MEAN DONT BLAME TECH SUPPORT FOR NOT RESOLVEING THE ISSUE…IM WORK TECH SUPPORT FOR VERIZON IM NOT DEFENDING THE COMPANY IM JUST SAYING DONT BLAME TECH SUPPORT FOR NOT SOLVEING THE ISSUE WELL OF COURSE THERES PEOPLE U REALLY WONT UNDERSTAND WHAT THEY ARE SAYING… I GIVE TECH SUPPORT FOR MAC AND WINDOWS SPANISH AND ENGLISH WELL SPANISH PEOPLE ARE REALLY STUPID TO WORK WITH THEY DONT KNOW WHAT THEY ARE DOING ANYWAY THE POINT HERE IS DONT BLAME TECH SUPPORT FOR BEING STUPID THERES LIKE LITTLE WE CAN DO IN SOME ISSUE IF U DONT LIKE WHAT INFORMATION THEY ARE GIVEN SIMPLY ASK FOR SUPERVISOR BUT DONT BE RUDE DAMN I JUST HATE WHEN PEOPLE ARE RUDE DONT EVEN LET ME TALK IS LIKE IS IT MY PROBLEM WHY UR NOT ABLE TO GO ONLINE OR GETTING THE SPEED OR SERVICE UR PAYING FOR … WE TECH SUPPORT JUST GET THE INFORMATION VERIZON PROVIDES WE DONT READ FROM SCRIPS LIKE MOST PEOPLE THINK LOL THAT WOULD BE REALLY STUPID LISTEN PEOPLE WE DONT READ FROM SCRIPS HAHA OH AND I WORK FROM MEXICO IN SOUTH CALIFORNIA TO BE PRECISE TIJUANA ON A COMPANY VERIZON PAYS FOR WORKERS CALLED TELVISTA THERES SOME OF THESE COMPANYS ON USA I THINK ANYWAY VERIZON GETS PEOPLE ON MEXICO INDIA PUNE ETC CAUSE THEY HAVE TO PAY WAY LESS FOR EACH PERSON LIKE COME ON I WORK 8 HOURS A DAY AND GET PROBABLY 17 DLLS I GET PROBABLY 150 DLLS A WEEK 1 DAY OFF AND IM A SPANISH ENGLISH MAC AND WINDOWS SUPPORT IF VERIZON PAYED FOR ALL THIS ON THE US THEY HAD TO PAY LIKE 150 A DAY OR MORE JUST SO U CAN UNDERSTAND THERES TECH SUPPORT ON THE US THAT ONLY SUPPORT WINDOWS AND GET PAYED LIKE 16 DLLS A HOUR WHICH IS LIKE WHAT I GET PER DAY IS NOT FAIR BUT ITS IN MEXICO THATS THE POIINT ON GETTING PEOPLE ON DIFFERENT COUNTRYS THERES NOT EVEN TECH SUPPORT FOR MAC ON THE US THE ONLY CENTER WHO TAKES MAC AND SPANISH CALLS IS IN TIJUANA MEXICO CENTER EVEN IF THEY LIE AND SAY THERE IN THE US LIKE I DO HAHA THEY MAKE ME DO IT BECAUSE IF U SAY IM IN MEXICO THEY SAY I WANNA SPEAK WITH SOMEONE ON THE US WHAT THE DIFFERENCE IF UNDERSTANDING WHAT THE TECH IS SAYING I MEAN IF U DO IF U DONT JUST HANG UP AND CALL AGAIN THERES NO WAY WE CAN TRASNFER UR CALL TO THE US THERES NO DIRECT NUMBER FOR THE US THE NUMBER 18005676789 IS LIKE A GLOBAL NUMBER AND FROM THERE THE CALLS GET TO DIFFERENT CENTERS EVEN INDIA WHICH IS STUPID I DONT UNDERSTAND WHAT THEY SAY EITHER JUST UNDERSTAND MOST TECH PEOPLE MAKE THERE BEST TO GET THINGS WORKING AT LEAST I DO ….LOOK PEOPLE IF U NEED ANY INFO LIKE NUMBERS TO CALL FOR DIFFERENT DEPARMENTS OR WE COULD SAY CHEATS ILL HELP U GUYS BUT JUST UNDERSTAND TECH SUPPORT IS THE WHY UR INTERNET DOESNT WORK ANYWAY ILL BE CHECKING THE POST TO SEE IF U PEOPLE NEED ANY INFORMATION ……